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RW  FITNESS COACHING

PRIVACY AGREEMENT

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RW Fitness Coaching is registered with The Information Commissioner's Office.

 

We are required to inform you of the personal data we hold about you and how we use that personal data.

 

RW Fitness Coaching process personal information in order to fulfil the contract of provision of the Fitness Coaching services you are engaging in. Your health data is necessary for legal purposes and to ensure that we are appropriately qualified to help you. We will ensure your data is appropriately protected at all times. All paper files are kept in a locked container and all computer files are password protected, in line with the Data Protection Act 2018.

 

We are legally required to keep your data on file for 7 years after you have finished using our services, in accordance with HMRC requirements and to protect against possible litigation.

 

You may request to see the information we hold and you have the right to request that it be corrected or deleted at any time.

 

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) should you believe that we are not processing your information in accordance with the law or if you believe your request has not been dealt with appropriately.

 

How we share your information

 

We may use and share your information with third parties to enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party such as by analysing activity on our network to help block unauthorised or illegitimate content, publication of, or access to it; and for the purpose of safeguarding an individual’s vital interests, national security, responding to statutory obligations or requests from the courts and enforcement authorities.

 

We use the following platforms and software to deliver our services, and details of how your data are shared and protected are provided below. 

 

Personal training Clients will be given the option to access Session X. Session X is an additional fitness platform hosted by Lift The Bar.

If you choose to access Session X any and all information that we are required to share with Lift The Bar will first be approved by you. 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. It is possible that your personal data may be stored in the US. Following a recent ruling stating that US cloud servers are incapable of complying with the GDPR, we have to make you aware of the potential risks of your data being processed in the US under less strict privacy laws, and you have to give explicit consent to this occurring.

 

RW Fitness Coaching does take payments through Wix but you are not required to provide Wix with any payment details, as you are given the option to pay in person. In any case, all direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Payments can also be taken through Paypal- for further details please refer to 

www.paypal.com/ca/webapps/mpp/ua/privacy-full 

to view the Paypal privacy policy.

 

Clients are given the option to join a Whats App group. For that purpose names and telephone numbers are required by Whats App.

Payments can be taken for online classes by prior arrangement- online payments are optional.

 

At times we may request Zoom meetings or Goggle meet meetings.  Zoom requires that you set up an account with them and provide your email address. If you are unable/ unwilling to access Zoom, telephone appointments can take place instead. 

Google meet meetings are set up by us and a link will be emailed to you.  You do not need to have a google account to participate in a google meet.  

 

You can view Zoom’s privacy policy at zoom.us/privacy

You can view the Google meet privacy policy at policies.google.com/privacy

Card payments are taken by sum up. Details of their privacy policy can be found at www.sumup.com/en-gb/privacy

 

We also accept cash, cheques and bank transfers if you would prefer.

 

Remote training clients will be required to use the RW Fitness Coaching/ Everfit app. Face to face clients will be given the option to use the RW Fitness Coaching/ Everfit app, to aid their fitness journey and to enable/ encourage them to exercise between appointments. You can view Everfit’s privacy policy at everfit.io/privacy/

Everfit may ask you to link up to Google fit: this is entirely optional and if you choose to do so their privacy policy can be viewed at https://developers.google.com

 

Personal training clients will be encouraged to use the Nutracheck app. Through this you can track your activity and your nutritional intake. This is optional- you can choose to track your progress on paper in a diary format if you prefer, or you can choose to use a different nutrition app.

To view Nutracheck’s privacy policy go to www.nutracheck.co.uk/info/privacy

The Nutracheck app links up to most fitness trackers. You are not required to purchase a fitness tracker to use the app, as your activities can be added manually. 

 

Alternative nutritional apps and any apps that are required with your chosen fitness tracking device are entirely optional, so therefore do not need to be listed in this policy document

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RW Fitness Coaching may also contact you from time to time to discuss internal changes to fitness coaching programmes, check in with you, and organise appointments and bookings.

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The above document is presented to all fitness coaching clients to sign before service can commence.

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If you have any further questions please contact Rosie Webb- rwfitnesscoaching@gmail.com

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